Qualificiations Regardless of education and experience, all hotline volunteers should have the following characteristics: Empathy for others. Genuine desire and willingness to help people in need. Openness to learning new skills, philosophies, ways of communication. A desire to receive and give positive and constructive feedback before, during, and after training and throughout all experiences with CrisisLink. A willingness to maintain high levels of skills and performance after training. Ability to maintain confidentiality. Ability to accept supervision. Ability to speak clearly and be easily understood over the telephone. At least 21 years old before staffing the hotline. If you meet these qualifications and can make the commitment required, the next step is to apply.